Ipswich Winter Night Shelter

Stay With Us

Anyone who wants to stay at the Ipswich Winter Night Shelter must make a Booking Request by visiting one of our Booking Partners. We review the request before making a decision about whether they can stay. Here is a list of our Booking Partners:

  • The Chapman Centre at 1 Black Horse Lane, Ipswich. Open 10.00 to 14.00, Monday to Friday.  They help with finding accommodation and/or understanding benefits. They have a computer, a phone and shower facilities. A hot home-cooked lunch costing is available most days.  Tel. 01473 232426.
  • Housing Options Team at Ipswich Borough Council. They offer housing advice and assistance. Tel. 01473 433033. If someone has nowhere to sleep that night, Housing Options can be accessed in person via the Town Hall on Princes Street before 16.00.
  • Turning Point at 17-19 Museum Street, Ipswich. Open Monday to Friday (except Tuesday) 10.00 to 15.00, (Tuesday 13.00 to 15.00). They provide free drug/alcohol services for adults and young people.  Tel. 0300 123 0872
  • Health Outreach Team (NHS) at 70 – 74 St. Helen’s Street, Ipswich.  Open Monday to Friday 9.00 to 17.00. Providing marginalised and vulnerable adults with treatment, information and advice on health related issues plus supported access to GP’s. Tel. 01473 341763
  • Outreach workers from various organisations – outreach workers are employed to make sure that people who are sleeping rough are connected to local services   

In addition, we also work with the following organisations (who have all made booking requests on behalf of their clients this winter):

  • Ipswich Hospital (via their specialist clinical recovery team)
  • Probation (both the National Probation Service who work with high risk offenders and the local Community Rehabilitation Company who work with low and medium risk adult offenders)
  • Anglia Care Trust (who provide a wide range of housing and support via a network of local services)

We also work with the following open access services that are used by those who are homeless. All of these know how to signpost people who may need to stay with us;

  • Ipswich Soup Kitchen (provides hot drinks and sandwiches every single day of the year except Christmas Day – when other services provide a hot meal)
  • Elevenses and Feet on the Street (run by Burlington Church to provide hot drinks and food on Saturday and Sunday mornings)
  • Ipswich Town Pastors (providing help and support to vulnerable people)
  • Helping Hands Suffolk (providing hot drinks and essential items to those in need)


Volunteer with Us

We are still recruiting volunteers to work with us this winter. Please email Clare Jessup, our Shelter Coordinator via our Contact Page if you would like an application pack.

Information about volunteering at the shelter:
Once staff have checked our pre-booked and risk assessed guests into the shelter, everything is delivered entirely by our trained and wonderful volunteers.

We recommend that our volunteers do at least one of the following shifts every fortnight during the season:

  • Evening shift  – volunteers arrive by 6 pm to prepare the night shelter ready for the guests. This involves setting up the beds and then serving a hot meal for the guests and volunteers to eat together.
  • Overnight shift – volunteers arrive at 9.45 pm and stay overnight to provide company, security and assistance to the guests as needed. They work in a team of 3 or 4. They should be able to get a couple of hours of sleep in a separate area.
  • Morning shift  – volunteers arrive at 6.45 am to relieve the overnight shift. From 7.30 am they prepare and serve breakfast for our guests. From 8.15 am they clear away the breakfast and then pack away the beds. The guests leave the shelter by 8.30 am and the morning volunteers leave shortly afterwards.


Pray with Us

Prayer is the foundation of the Ipswich Winter Night Shelter. Our volunteer prayer coordinator works with staff and volunteers to provide prayer support throughout the winter.

If you would like to join our prayer mailing list, please email our Shelter Coordinator via the contact page.